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At Candlr, we want you to love your purchase! If you're not completely satisfied, here's how our return and refund process works:

1. Terms of Return

• You may return your candle within 5 days of receiving your order.
• The item must be unused, in its original packaging, and in resalable condition. If the product has been lit or used, it is not eligible for return.

2. Reasons for Return

• Damaged Items: If your candle arrives damaged or defective, please contact us immediately.
• Wrong Product: If you received the wrong item, we will gladly arrange for a return and send the correct product.
• Change of Mind: If you simply changed your mind, we will accept the return as long as the product is unopened and unused.

3. Process for Return

• To initiate a return, please email our customer service team at [support@candlr.me] or call us at [+971 52 654 0266] with your order number and reason for return.
• We will provide you with a return shipping label (if applicable) and instructions on how to send the product back.

4. Process of Refund

• Once we receive the returned item and verify its condition, your refund will be processed to the original payment method.
• Refunds may take 7-10 business days to reflect in your account, depending on your payment provider.
• Please note that shipping costs are non-refundable, unless the return is due to a damaged or incorrect product.